As revealed in his best-selling book, The Power of Connection, Rik explains in detail how active listening starts the communication process.

Selling isn’t telling; it’s asking – if you ask the right strategic questions, you will gain the right insights on how to build trust, earn rapport and provide a solution to the needs of those you seek to influence.

Effective communication is key to building strong relationships and influencing others.

While it may be tempting to try to be clever in your communication, remember that clarity is more important than cleverness. Building rapport is what opens doors, and this comes from communicating in a way that resonates with those you wish to influence.

Don’t limit your ability to increase performance by simply being yourself. Take the time to understand your audience and adjust your communication style accordingly.

Boats don’t sink because of the stormy waters around them; they sink because of the water that gets in them! Similarly, our mindset is determined from the inside out.

Things don’t happen to you, they happen through you. So in between stimulus and your response, there is a space. And in that space, you have the power to choose. Remember, it’s not what happens to you that matters but how you react to it.

Adaptability is the ultimate currency in today’s volatile leadership landscape. To keep up, leaders must evolve beyond roles as practitioners to become highly resilient, motivators, advisors, innovators, and communicators across the 5 generations that make up the modern workforce.

Developing these 5 Core Leadership Pillars is the key to creating value for internal stakeholders and customers, ensuring longevity, and staying ahead of the competition.