Customer Service
Drive positive customer experiences
The Race to Providing a Superior Customer Service is the new competitive advantage. Technology has raised the expectations of the modern consumer. Speed of delivery of service is the ‘new currency’.
Being a better ‘Marketer’ of what you do than a ‘Doer’ of it is key to staying ‘top of mind’ when customers need what you offer! Remember, providing a superior customer experience (CX) ensures that your skills and expertise are always on display and that you are the first one customer’s think of when they need your services.
Rik Rushton will highlight the client care pillars that will drive more positive client experiences and have the customer quantify and broadcast their positive experience.
From In-Room to via Zoom
Rik can cater to your needs and deliver top-quality training to any size group
KEYNOTES
Learning isn’t just about presenting data and ideas, it’s about telling a story. An impactful keynote speaker takes complex concepts and presents them in a simple framework that engages the audience and inspires them to implement their learnings authentically.
Rik is an experienced keynote speaker and powerful storyteller who will engage, inform and inspire your audience.
WORKNOTES
A one-hour PowerPoint presentation is no longer enough to engage a modern audience. Worknotes are our uniquely tailored programs that deliver the detail of a traditional workshop combined with the energy of a Keynote, making sure to tick all the boxes in the modern workplace.
Our sessions are creative, interactive, unique, and of course, informative. With your
help we get to reinvent the proverbial wheel and elevate your next learning event!
Client Care Pillars
Customer experiece is your competivie advantage
CONNECTIon
As revealed in his best-selling book, The Power of Connection, Rik explains in detail how active listening starts the communication process.
Selling isn’t telling; it’s asking – if you ask the right strategic questions, you will gain the right insights on how to build trust, earn rapport and provide a solution to the needs of those you seek to influence.
MINDSET
Boats don’t sink because of the stormy waters around them; they sink because of the water that gets in them! Similarly, our mindset is determined from the inside out.
Things don’t happen to you, they happen through you. So in between stimulus and your response, there is a space. And in that space, you have the power to choose. Remember, it’s not what happens to you that matters but how you react to it.
LEADERSHIP
Adaptability is the ultimate currency in today’s volatile leadership landscape. To keep up, leaders must evolve beyond roles as practitioners to become highly resilient, motivators, advisors, innovators, and communicators across the 5 generations that make up the modern workforce.
Developing these 5 Core Leadership Pillars is the key to creating value for internal stakeholders and customers, ensuring longevity, and staying ahead of the competition.
INFLUENCE
Communicating effectively is key to building strong relationships and influencing others.
While it may be tempting to try to be clever in your communication, remember that clarity is more important than cleverness. Building rapport is what opens doors, and this comes from communicating in a way that resonates with those you wish to influence.
Don’t limit your ability to increase performance by simply being yourself. Take the time to understand your audience and adjust your communication style accordingly.
“The pursuit of progress requires a willingness to change, and those who cannot change their minds cannot change anything.
These programs compel team members to embrace a growth mindset and continue to learn and grow, both professionally and personally”
— Rik Rushton